Shipping policy
1. Processing Time
- All orders are processed within 1-3 business days, excluding weekends and holidays.
- During peak seasons or after holidays, processing times may be extended due to high order volume. We will notify you promptly if there are any significant delays.
2. Shipping Options and Delivery Times
We offer several shipping options to meet your needs. Delivery times are estimated based on the shipping option chosen at checkout and your location.
- Standard Shipping: Estimated delivery within 5-10 business days.
- Expedited Shipping: Estimated delivery within 2-5 business days.
- Express Shipping: Estimated delivery within 1-3 business days.
Please note that delivery times are estimates and may vary due to carrier delays, holidays, or unforeseen events.
3. Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order, destination, and selected shipping option. Orders over a certain amount may qualify for free shipping, as indicated on our website.
4. International Shipping
We only offer international shipping for wholesale orders at this moment.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can use the tracking number provided to check the status of your delivery. Please allow 24-48 hours for tracking updates to appear.
6. Lost or Delayed Packages
While we strive to ensure all orders arrive on time, Vehaer is not responsible for delays caused by carriers, customs processes, or any other factors beyond our control. If your order is significantly delayed or lost, please contact our customer support team, and we will assist in resolving the issue with the carrier.
7. Shipping Restrictions
Certain products may be restricted from international shipping due to regulations or safety requirements. We will notify you if any items in your order cannot be shipped to your location.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receipt. We will work to resolve the issue promptly by offering a replacement, exchange, or refund as applicable.